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  • Guide to passing operations, project and quality managementmarketing, A
  • Steenkamp R
  • ISBN: 9781869283704
  • eISBN: N/A
  • ePub ISBN: N/A
  • 155 Pages | Published: 2004

A guide to passing Operations, Project and Quality Management may be the catalyst for an exciting career. The new viewpoint and changing positive perception of operations management make it a more popular subject than ever before. The conventional technical and engineering approach to production management is now replaced by a fresh body of knowledge, helping the broad business sector (service providers, manufacturers, entrepreneurs, inexperienced students and corporate managers) to obtain the fundamentals and basics of living by creating, producing and adding value.

The principles of operations, project and quality management are central to all managers irrespective of their job or level of management, because they all create (being creative beings) for their internal and external customers. No student in management or the business environment should be without the body of knowledge covered in this guide. It is a cost-effective investment that will answer questions you may never even have thought of. It also balances theory with practice, using a case study of the well-known Noise Clipper operation. Enjoy it!

Topic 1: A Focus on Operations Management
1. Operations and productivity management defined 
2. Operations management terminology, tasks, principles and objectives
Topic 2: Strategic Choices for Operations
3. Operations strategy for competitiveness
4. An operations strategy of social responsibility and sustainable development
Topic 3: Operations Design
5. Operations design, process types, layout and work flow
6. Product design and job design
Topic 4: Operations Planning and Control
7. Demand management and capacity planning and control
8. Aggregate planning, MPS and operations scheduling
9. Inventory, MRP, JIT and supply-chain planning and control
10. Project management
Topic 5: Operations Improvement
11. Quality, quality management and TQM
12. Operations maintenance and continuous improvement

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