At a time when quality in education and
training for all sectors of the South African economy has become a crucial
issue, many education, training and development (ETD) providers, practitioners
and organisations are earnestly seeking ways to improve their education and
training practices to ensure compliance with the national legislative
requirements. This title suggests practical guidelines for ensuring quality in
Part One: The national quality system for education and training
Chapter 1. A quality system for education and training: What's it all about?
Part Two: Provider accreditation and the learning provision quality management system
Chapter 2. Applying for accreditation as a Provider
Chapter 3. Getting started: Designing a learning provision quality management system
Part Three: The OBET quality assurance cycle
Chapter 4. Quality in learning provision: The OBET quality assurance cycle
Chapter 5. Identifying training and development needs
Chapter 6. Planning learning programmes
Chapter 7. Designing learning programmes
Chapter 8. Facilitating learning
Chapter 9. Conducting assessment
Chapter 10. Assessment of recognition of prior learning
Chapter 11. Collecting evidence for assessment purposes
Chapter 12. Conducting internal moderation
Chapter 13. The appeals and dispute procedure
Chapter 14. Recording and reporting progress on learner achievements
Chapter 15. Evaluating the effectiveness of the OBET cycle
Part Four: Learning provision quality assurance within the enterprise
Chapter 16. Learning provision quality assurance within the enterprise
List of appendices
Appendix A: Learner facilitation, administration and management
Appendix B: Pre-programme questionnaire
Appendix C: Post-programme questionnaire
Appendix D: Learner information
Appendix E: A format for a learning programme unit standard
Appendix F: Provider company: Quality system policies
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