Tel: 012 342 2765 |

  • Supervision of credit management
  • Jordaan P, Jordaan C
  • ISBN: 9780627026928
  • eISBN: 9780627029080
  • ePub ISBN: N/A
  • 108 Pages | Published: 2007

The credit management function of an organisation involves the control of the largest liquid asset of a business - if not the largest overall asset. The supervisor of the credit department is therefore required to have the ability to apply quantitative and qualitative norms and standards.

Supervision of credit management focuses on the supervisor of the credit management function of an organisation and teaches the learner how to plan, organise, lead and control the routine activities in the department, and how to set, measure and achieve performance standards. The supervisor and the learner are also taught how to detect irregularities in the handling of debtors' accounts and cash receipts, and how to initiate and apply corrective action.

All aspects of the National Credit Act (Act 34 of 2006) have been incorporated in the principles of this book.

About the authors

Pieter and Christine Jordaan, a husband-and-wife team, are co-principals of Professional Business School, in Randburg. They have both had extensive academic training and exposure to the management and control of the Accounts Receivable function of a business. Christine has a B.A. degree in Languages and Psychology while Pieter has a B.Com degree in Financial Management. They both have Master's degrees in Business Leadership and diplomas in Credit Management, as well as a variety of other management disciplines.

The authors are Fellows of the South African and the African Institutes of Credit Management and have contributed to the curricula of the present Certificate and Diploma Courses in Credit Management offered throughout Africa.

Unit 1 Planning 

Unit 2 Organising, leading and controlling 

Unit 3 Security and malpractice

Unit 4 Management: tiers, structures and interplay

Unit 5 Trends, measurement and motivation

Supplementary material available for this title includes:

All source material (excluding figures and tables) has been supplied in an editable format (Microsoft Office) and you can fully customise it to your needs.

Please click on the link below to access the Lecturer Support Material (LSM) portal:

LSM Portal

If this is the first time you access Van Schaik Publishers LSM, you will need to register and set up a profile. Once your registration has been approved you will be sent an email and will then be able to request access to the resources you need for a particular book. You will also be able to request access to the resources of additional books using your profile.

We welcome any suggestions regarding new or additional resources. For any queries or feedback please contact our digital publisher at The material available varies from book to book and may also be developed further over time.

If you are uncertain about the registration and access request procedures, please download the LSM Manual.

LSM Manual

Lecturer Support Material is available free to lecturers who lecture on courses where the book is prescribed but samples are also available should you wish to review what is available as part of your prescribed book selection process. Please contact your Marketer for access to the sample LSM.

Student requests for LSM will not be entertained and any attempts by students to access lecturer support material will be reported to a student’s lecturer or to the Head of Department.