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  • Introduction to tourism and hospitality management, An - A services approach
  • Herman U, Du Plessis L
  • ISBN: 9780627034190
  • eISBN: 9780627034206
  • ePub ISBN: N/A
  • 336 Pages | Published: 2016

Tourism is considered the largest industry in the world, showing continuous growth in South Africa and elsewhere. In order to develop and manage the industry sustainably, there is a need for ongoing skills improvement and capacity building, but much of the existing material is generic and product based. Introduction to tourism and hospitality management provides essential insight into planning, organising, leading and control as it would be applied specifically in the service industry.  

Introduction to tourism and hospitality management offers a practical industry and service perspective by applying theory to contemporary industry case studies and examples. It includes revision questions, further reading resources, tasks and lecturer support material. 

1 Introduction to the tourism and hospitality industry

Uwe P. Hermann


2 The history of management

Uwe P. Hermann


3 Introduction to planning in tourism and hospitality

Liezel du Plessis


4 Decision making

Uwe P. Hermann


5 Organising and delegating

Deseré Kokt


6 Managing change in tourism and hospitality organisations

Deseré Kokt


7 Managing diversity

Liezel du Plessis


8 Leading and leadership

Leonie de Witt


9 Managing individuals in the tourism and hospitality industry

Leonie de Witt


10 Managing groups in the tourism and hospitality organisation

Uwe P. Hermann


11 Motivation

Deseré Kokt


12 Fundamentals of control in tourism and hospitality organisations

Uwe P. Hermann


13 Operations management in a tourism and hospitality organisation

Francisca du Plessis


14 Managing guest services

Liezel du Plessis & Uwe P. Hermann


15 Contemporary developments in tourism and hospitality management

Isa Van Aardt & Liezel du Plessis


16 Business ethics and responsible tourism management outcomes

Isa Van Aardt & Uwe P. Hermann


17 E-commerce and information technology in tourism and hospitality

Isa Van Aardt & Liezel du Plessis




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