services environment differs from other industries, as it deals with the
wellbeing and lives of people. It is therefore imperative to understand:
importance of ethical codes
correct way of dealing with labour-related issues.
work provides a practical and up-to-date guide for health services managers who
deal with personnel and who wish to create a working environment that
facilitates bilateral cooperation and avoid industrial action as far as
possible. It sets out current legislation that affects both employers and
employees, and informs them of their rights and obligations in very clear
terms, supplemented by ample practical examples and specimen documentation.
Bezuidenhout is a Professor, formerly in the Department of Advanced Nursing
Sciences at Unisa, but now lectures at the Tshwane University of Technology.
Her fields of interest are health services management, leadership development
and labour relations. She did her doctoral research on the manager’s contribution
to sound labour relations.
Christoph Garbers, BLC LLB (UP), BCom Hons (Unisa), LLM (Stell), lectures Labour Law at Stellenbosch University. He is an attorney of the High Court and consults widely on labour issues. He is a co-author of and contributor to a number of books on law and labour law. For the past 25 years he has co-presented the highly successful Certifi cate Programmes in Advanced Labour Law and Practical Labour Law, as well as Labour Arbitration Workshops, on behalf of the Centre for Business Law at Unisa. He also presents the Certifi cate Programme in Labour Dispute Resolution Practice through Stellenbosch University in association with the CCMA and the wider labour dispute resolution practice industry.
Matlakala is a Professor in the Department of Health Studies at Unisa, where
she teaches Health Services Management, Labour Relations and Research. Her
doctoral studies dealt with management of a health service unit.
Potgieter was formerly a Senior Lecturer in the Department of Advanced Nursing
Sciences at Unisa where she lectured health services management and labour
relations. Her doctoral studies dealt with the handling of grievances.
Currently she does labour consultancy.
Chapter 1 Organisational ethics
Chapter 2 The labour relationship
Chapter 3 The legislative framework
Chapter 4 Communication and employee participation
in the labour relationship
Chapter 5 Recruitment and selection
Chapter 6 Terms and conditions of employment
Chapter 7 Training and development
Chapter 8 Change of status: transfers and promotion
Chapter 9 Grievances
Chapter 10 Performance standards, appraisal and
Chapter 11 Discipline
Chapter 12 Retrenchment and redundancy
Chapter 13 Termination
Chapter 14 Trade unions and employers’
Chapter 15 Recognition agreements
Chapter 16 Collective bargaining
Chapter 17 Negotiation
Chapter 18 Dispute resolution
Chapter 19 Industrial action
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