The ability to communicate effectively is one of the most important life skills a person can possess. It can pave the way to success, not only in terms of career but also in every other aspect of life where communication plays a role. Advanced communication skills focuses on essential communication skills and competencies for all aspects of the world of work.
Advanced communication skills takes an integrated theory and practical approach to learning. It is designed to foster workplace communication in order to benefit interpersonal relationships, which in turn leads to personal enrichment, greater job satisfaction and increased productivity. The final chapter contains a selection of case studies with questions to assist in the evaluation of communication skills.
Contents include the following:
· Media communication and advertising
· Multicultural communication
· Language usage in the workplace
· Meeting correspondence
· Letters and reports
· Critical proofreading and editing of auditory, visual and written materials
· Conflict and stress
Advanced communication skills is aimed at managers, personal assistants, professional secretaries and all those studying towards certificates, diplomas or degrees in colleges and universities. It fully covers the syllabus for Communication N5/N6 at technical and vocational education and training colleges, and will prepare students for the national examinations in these subjects.
Chapter 1 Organisational communication
Chapter 2 The formulation of aims and objectives
Chapter 3 Media communication and advertising
Chapter 4 Presentation communication
Chapter 5 Multicultural communication in the world of work
Chapter 6 Language usage in the workplace
Chapter 7 Critical proofreading and editing of auditory, visual and written materials
Chapter 8 Concise communication
Chapter 9 Letters for the workplace
Chapter 10 Meeting correspondence
Chapter 11 Reports
Chapter 12 Event communication and correspondence
Chapter 13 Motivation
Chapter 14 Problem-solving and decision-making
Chapter 15 Conflict and stress
Chapter 16 Interviews
Chapter 17 Oral communication and listening skills
Chapter 18 Evaluation of your communication skills through case studies
Supplementary material available for this title includes:
• PowerPoint presentations for all chapters (the slides provided have been developed to assist you with lectures)
• Jpegs of all figures and tables
All source material (excluding figures and tables) has been supplied in an editable format (Microsoft Office) and you can fully customise it to your needs.
Please click on the link below to access the Lecturer Support Material (LSM) portal:
If this is the first time you access Van Schaik Publishers LSM, you will need to register and set up a profile. Once your registration has been approved you will be sent an email and will then be able to request access to the resources you need for a particular book. You will also be able to request access to the resources of additional books using your profile.
We welcome any suggestions regarding new or additional resources. For any queries or feedback please contact our digital publisher at firstname.lastname@example.org. The material available varies from book to book and may also be developed further over time.
If you are uncertain about the registration and access request procedures, please download the LSM Manual.
Lecturer Support Material is available free to lecturers who lecture on courses where the book is prescribed but samples are also available should you wish to review what is available as part of your prescribed book selection process. Please contact your Marketer for access to the sample LSM.
Student requests for LSM will not be entertained and any attempts by students to access lecturer support material will be reported to a student’s lecturer or to the Head of Department.