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  • Effective communication N6 - Empowering the workforce
  • Swart M, Hairbottle M, Scheün R
  • ISBN: 9780627038013
  • eISBN: N/A
  • ePub ISBN: 9780627038020
  • 342 Pages | Published: 2022

In the age of digital transformation, effective communication strategies and means in the workplace are essential. Great communicators are the ones who bring solutions, drive change, and motivate and inspire their colleagues. By improving communication skills, it is possible to enhance employee engagement, teamwork, decision-making and interdepartmental communication. People who are good and empowered communicators are also great ambassadors for their place of work. For these reasons, communication skills are the soft skills that employers seek the most in their employees.

Effective Communication N6 – empowering the workforce aims to help develop a solid strategy to keep employees informed and engaged; to avoid communication silos and overload; to build interpersonal relations, and to encourage a productive and conducive work environment. Tips are provided on how to promote an open organisational culture of trust and satisfaction, where knowledge sharing and healthy relations are prevalent and the use of various media is facilitated.

There are ample timely, concrete and real-life exercises and applications, and examples and illustrations of communication in action.

Effective Communication N6 – empowering the workforce is designed to take workplace communication to the next level and can be used by students, employees and those at executive management level.


Chapter 1:   Motivation  

Chapter 2:   Problem-solving and decision-making

Chapter 3:   Coping with conflict

Chapter 4:   Coping with stress

Chapter 5:   Interviews

Chapter 6:   Language usage in the workplace

Chapter 7:   Concise communication

Chapter 8:   Letters of the workplace

Chapter 9:  Meeting correspondence

Chapter 10: Reports

Chapter 11: Critical proofreading and editing of written and visual material

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