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  • Project management for the service sector
  • Acha-Anyi PN
  • ISBN: 9780627039164
  • eISBN: N/A
  • ePub ISBN: 9780627039171
  • 388 Pages | Published: 2021

Project management competencies are emerging as a key requirement in organisations. Yet, despite the fact that the service sector constitutes over 63 per cent of the global economy, there are few books to guide the delivery of service sector projects. Project management for the service sector is therefore designed to fulfil the needs of students and operators in the service sector, who often have had to resort to texts dealing with engineering and construction.


Project management for the service sector explains project management concepts and paradigms in language that is clear and easy to understand. With emphasis on the African context, it provides in-depth coverage of every aspect of the subject through practical examples, illustrations and case studies.


Contents include the following:

·         Planning for service sector projects

·         Project management paradigms and methodologies

·         Managing project parameters

·         Implementing service sector projects

·         Project cost management

·         Project procurement management

·         Governance and leadership in projects

·         Financing projects

·         Disaster risk management in projects

·         Project closure

·         The future of service sector projects in Africa


Project management for the service sector is aimed at students as well as those already employed in the service sector.

Part 1: Building the foundation

Chapter 1: The project management imperative in service provision

Chapter 2: Project management paradigms and methodologies

Chapter 3: Managing the project definition phase

Chapter 4: Planning for service sector projects


Part 2: Tourism project rollout (getting engaged)

Chapter 5: Managing project parameters

Chapter 6: Implementing service sector projects

Chapter 7: Project cost management

Chapter 8: Project procurement management

Chapter 9: Governance and leadership of projects

Chapter 10: Stakeholders in project management

Chapter 11: Project management and disaster risk reduction in development planning

Chapter 12: Financing projects in the service sector

Chapter 13: Project management in intercultural contexts

Chapter 14: Monitoring and evaluation in service sector projects


Part 3: From projects to livelihoods (impact management)

Chapter 15: Risk management in service provision projects

Chapter 16: Project closure

Chapter 17: Customer relationship management (CMR) in projects

Chapter 18: Service marketing in project management

Chapter 19: Ethics and corporate social responsibility (CSR) in project management

Chapter 20: The future of project management (in Africa)

Supplementary material available for this title includes:

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