The world of work today is fundamentally different to what it was during the First Industrial Revolution, when the concept of a dedicated working environment (workplace) was first introduced. The business environment is constantly changing, which has a direct impact on the evolution of the workplace. Office administration and management discusses essential aspects of the administration and management of the workplace environment in the era of the Fourth Industrial
Revolution. Office administration and management offers aspiring modern-day office professionals an opportunity to equip themselves with key administrative skills, and further exposes them to office etiquette and efficient office management techniques. It is presented in three parts: part A provides foundational knowledge and contextualises office administration as a profession; part B focuses on office management skills, and part C explores contemporary issues in office management relevant to all socially responsive and sustainably managed organisations.
Part A: Office administration
Chapter 1: Introduction to office administration and management
Chapter 2: Business communications
Chapter 3: Professionalism and etiquette in the office environment
Chapter 4: Office design and layout
Chapter 5: Records management and data filing
Chapter 6: Basic financial administration
Part B: Office management
Chapter 7: Office management – Planning
Chapter 8: Office management – Organising
Chapter 9: Office management and leadership
Chapter 10: Office management – Control
Part C: Contemporary issues in office management
Chapter 11: Diversity and decision making
Chapter 12: Relationship management and customer services
Chapter 13: The green office and ethics
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