Tel: 012 342 2765 |


Our distribution centre is based in Denver, Johannesburg. Account applications, account enquiries, returns and other queries are all handled by Customer Services.




Credit Control

Main Switchboard

  • Tel: +27(0)11 601 8000


As is the norm in the publishing industry, Van Schaik Publishers has a formal returns policy in place for bookstores wishing to return excess stock. Please click here to download a copy of the returns policy.

All requests for returns authorisations should be addressed to:

All returns should be sent to the Denver Distribution Centre as On the Dot is no longer responsible for the handling of any Van Schaik Publishers stock. The address for returns is:

  • Address
  • Returns Department
  • 66 Mimetes Road
  • Denver
  • 2094

Download our Return Policy